Warranty Return Instructions

Broadway Vapors

Warranty Return Instructions
You may contact us by phone Monday - Friday 10AM - 8PM PST. If we determine that your vaporizer is defective, we will issue you shipping instructions. Pack the items to be returned securely using the original packaging material (if possible). Follow the instructions found on the website to complete the return procedure.
Damaged or Incomplete Orders
If you receive an order that was damaged, incorrect, or incomplete, please contact us immediately.
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly.
NOTE: You must return all accessories and product component parts. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
BEFORE YOU SHIP PRODUCT(S) BACK, make sure to call us at (619) 269-4682 to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number. Important Note: You must return all accessories and product component parts. Returns will not be processed if the conditions of our Return Policy are not fully met.

Broadway Vapors

625 Broadway, Suit 140,

San Diego, CA 92101

Phone. 619-431-5792

Email. broadwayvapors@gmail.com